In today’s fast-paced business world, customer communication plays a crucial role in providing high-quality customer service. With so many different forms of communication – phone calls, emails, text messages, and more – it’s important to have a system in place to manage and track these interactions. That’s where Zendesk and Twilio come in.
The idea is to forward all phone numbers to either Twilio or VOIP.ms, and have every phone call answered by a representative. This representative will take a message and forward it to the appropriate person, ensuring that all customer interactions are treated as tickets in Zendesk. This makes it easy to track and manage all customer interactions, and to go back in time to see what happened during a specific interaction.
Using Zendesk also allows for filtering out unwanted messages, such as marketing emails. Filters can be applied in Zendesk to automatically sort these types of emails into a separate tab, allowing for quick and easy management. Additionally, recording phone calls for quality assurance purposes is a common practice in many businesses. While it’s not required by law, it’s good practice to include a message in the IVR that informs callers that the call may be recorded.
Another advantage of Zendesk is that it allows all emails, text messages, and other forms of communication to be treated as tickets. This makes it possible to go back in time and see what happened during a specific interaction, and to ensure that every customer request is being handled efficiently.
While there are certainly costs associated with using Zendesk and Twilio, the benefits far outweigh the expenses. Utilizing these tools can streamline communication and customer service, and provide a high level of customer service by making the most of every customer interaction.
In conclusion, if you’re looking for a way to improve your customer communication and customer service, consider utilizing Zendesk and Twilio. By treating all customer interactions as tickets, filtering out unwanted messages, and recording phone calls for quality assurance purposes, your business can provide a high level of customer service and make the most of every customer interaction.
Chapters
00:00:00 Intro
00:03:40 Media organization with Google- Drive
00:13:22 Overwie to my Google-Drive account
00:16:31 Organizing all media and folders according to our content: CHANEL-CONTENT-MEDIA
00:36:55 What to do with the e-mail option 1
00:41:50 What to do with the e-mail option 2
00:48:55 Deciding the best option
00:50:55 E-mail and Zendesk
00:53:25 Our expectations improving day with day our multimedia project
00:54:20 Microphone and set up topic
